Key Duties and Responsibilities
1. Customer Communication & Support
• Act as the first point of contact for customers via telephone and email.
• Communicate clearly and professionally with students regarding programs,
schedules, assignments, and IELTS-related matters.
• Relay official organizational messages to students in a timely manner.
2. IELTS Advisory & Teaching Support
• Demonstrate the ability to teach all IELTS modules (Listening, Reading, Writing,
Speaking).
• Conduct IELTS classes upon successful completion of in-house exam.
• Schedule and conduct IELTS revision classes.
• Schedule and administer IELTS mock examinations.
3. Student Administration & Documentation
• Send student personal data forms and invoices via email.
• Compile, verify, and securely file completed student personal data forms.
• Maintain accurate and up-to-date student records.
4. Scheduling & Timetable Management
• Create and manage student IELTS class timetables.
• Ensure students are informed of their schedules and any changes.
5. IELTS Exam Registration
• Register students for official IELTS examinations.
• Ensure registration details are accurate and submitted within required timelines.
6. Reporting & Meetings
• Prepare and submit a comprehensive weekly report to the Line Manager by Friday,
5:00 PM.
• Attend mandatory Monday review meetings from 10:00 AM – 11:00 AM to discuss
reports and performance.
